Insensitive reception staff
I contacted 111 due to a suspected miscarriage. They gave me an appointment at the UTC in Solihull for the following day at 9am. Upon arrival I explained I had an appointment. I was completely shut down and was told that this was not warranted as they had nothing to do with 111. I was sent to the main reception to then be sent back. Again, completely shut down. I was told to fill a form in as a walk-in, despite the insensitive, argumentative demeanour I endeavoured from the receptionist. I was in tears, given my situation. My partner was appalled that a human being could be so spiteful and cruel to a woman losing her baby. I felt as though I was making the appointment up. As if it was my fault that there was an issue with appointments. We took ourselves to Warwick hospital and had a fantastic, supportive and empathetic experience with them. Solihull Urgent Treatment Centre has left a huge imprint on our hearts, for a negative reason. That receptionist needs some training in decent human interaction, amongst other things.